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Is the router near a TV or microwave oven? These can cause interference with the connection on devices.

How far away are you from the router? Can you move closer or even hardwire in with a Ethernet cord to see if you can get a better connection?.

Where is your home router located in your home, is it sitting next to an adjacent exterior wall? If so you might want to consider moving to a more central location so you can get a more even coverage throughout the home.

ITS provides limited phone support when troubleshooting off campus Internet connections, below are the trouble shooting questions. If users experience the error about break in the network connection while connected to the VPN, it is usually a problem with their home Wi-Fi. MacOS 10.12 (latest version) is not supported on our new firewall as Apple has removed support for RC4 ssl ciphers.

Check to make sure it says that it is "running" and that it is set to "automatic".

Scroll down to "Remote Access Connection Manager".

Checking the status of the "Remote Access Connection Manager" Note: You will need to enter the domain and sever address below again.ĥ.

Reboot the device and try to connect again.

Remove the profile(s) by selecting “remove all”.

Click on the wrench icon on the bottom left corner two icons in.

The click here at the top of the page has the most current version.

Click here to check out our KB: 43994 for more information on the vpn installation or go to and download and install the different version of NetExtender client.

Rebooting the device once it is finished.

Locate the Dell SonicWall NetExtender on the list.

Type " Control Panel" in the search bar.

Uninstalling/re-installing the SonicWall NetExtender,

You might have to reboot a couple timesģ.

Verify what version of SonicWall NetExtender software is installed. SonicWall NetExtender VPN troubleshooting if clients experience problems with install or encounter error messages, have them try the following:ġ. Note: there is others that are not listed.

Your user account was logged out of the SSL VPN portal.

The connection was idle for longer than the configured idle timeout.

There was a break in the network connection.

NetExtender has been disconnected for one of the following reasons: When already connected to the Sonic Wall NetExtender VPN, users may get this error:

Disconnected, RAS has encountered an error.

The sever is not reachable.The server may be down or your Internet settings may be down.When connecting to the SonicWall NetExtender VPN, users may be get one of the following errors: